Club Solaris Website Terms and Conditions

Your Clubsolaris Package Includes: Your choice from 1 all inclusive night stay or more at one of the 4 Royal Solaris Resorts for your vacations in Cancun or Cabo, we have:

  • Royal Solaris los Cabos
  • Royal Solaris Cancun Resort and Spa
  • Gr Caribe by Solaris
  • Gr Solaris Cancun

Rescheduling Policy

You are welcome to reschedule or make changes to your reservation without a penalty if change request is received at least 7 days prior to your scheduled arrival. Any changes made within 7 days of your scheduled arrival may incur a $100 dollar fee. All change requests are based solely on hotel room availability.

Cancellation Policy

In the case of regular bookings you may cancel up to 14 days before your scheduled arrival. If you have booked a Special discounted package with presentation included, due to the discounted rate it has it is not transferable or refundable.

Special Discounted Reservations

The resort is offering this first-time visitor promotion and will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, if you are traveling with others this package cannot be used for this trip, but you can save it for later. Otherwise, there are additional costs associated with your stay.

This kind of bookings have special requirements to apply such as:

Credit Card

Guests without a valid credit card will not be allowed to check to the resort upon arrival. Qualified customer/s Must bring with them to the Presentation a Major Credit Card Visa, Mastercard or American Express are accepted (No Debit Cards, Check Cards, Company Cards or Discover Cards).

The qualifying person(s) must be the credit card holder. Expired credit cards do not qualify.

Presentation

Attendance to an up to 90 minute resort preview at a designated area appointed by your chosen destination resort is required.

Must tour with spouse/fiance/significant other/life partner if married/engaged/cohabitating.

Age

Married,Cohabitating couples, or legally single women - must be age 30-65.

Income

Minimum $50,000 USD Annual Income.

Must be employed full time - part time employment does not qualify, however, retirees that meet other qualifications are accepted.

Students without fulltime employment are not qualified.

Language

Both qualified participants must be fluent in English without the help of an interpreter.

Identification

The qualified person must present a major credit card and government-issued photo ID at the tour reception desk. Married couples must bring with them proof of such (Government issued picture ID with matching addresses, and/or marriage certificate and/or lease agreement).

Marital Status

Offer is valid for married or cohabitating couples, or legally single woman. All guests must attend the presentation, including all persons in the reservation(s). If Married MUST Travel with Spouse or package is void.

Countries

Reservation holder must be a US, Canadian citizen (Not Quebec) or permanent resident.

Confirmation Process

You will be receiving a formal confirmation delivered to your email within 72 hrs (business days) depending on the season as the resort partner needs to verify and process your terms and conditions acknowledgement.

Additional Terms

This offer is not available to travel agents, airline, hospitality, or vacation ownership industry employees.

Recipient responsible for hotel taxes if applicable.

Resort Vacations International holds no discretion over the eligibility requirements, qualifications, or resort fees. The eligibility requirements have been set forth by the resort developer and are a must for participation in the resort preview. These requirements may change without notice.

IMPORTANT: Failure to meet the above mentioned qualifications or attend the resort presentation will result in a charge back of $150 per night plus monies previously paid towards the package price.

Voice Recording

For your Visa / MasterCard / AMEX protection upon your log into this website your IP address (computer address) and this portion of the phone call have been recorded for your security.

Cookie Policy for Club Solaris

This is the Cookie Policy for Club Solaris, accessible from https://clubsolaris.com

What Are Cookies

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How We Use Cookies

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More Information

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However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: marketingdigital@clubsolaris.com